Help & FAQ

Frequently Asked Questions:

    General Directory Questions

  1. Why can't I find a particular artist?
  2. Can I get a contact list for all artists?

    3. General Registration Questions:

  3. How can I tell if I'm already in the database?
  4. I am in the database. How do I update my record?
  5. I lost my password, can I get a new one?
  6. I registered, but I don't see my listing. Where is it?

    7. Specific Registration Issues:

  7. I don't have digital images/sound files/movie files etc. What can I do?
  8. I get errors or nothing happens when I try to upload media files. What's happening?
  9. I get weird error messages about a database file. What should I do?

Answers:

    General Directory Questions

  1. Why can't I find a particular artist?

    2. This database was released for registration in the Autumn of 2005. The registration process is ongoing and participation is entirely optional. Not all artists will register in this directory.

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  2. Can I get a contact list for all artists?

    3. No.

    General Registration Questions:

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  3. How can I tell if I'm already in the database?

    4. The best way is to "begin" a registration. If there is already a record with your name, it will be displayed. You will have the option of logging in with your Code and Password, or requesting a Password if you don't have one. You can then review and update your record.

    Please Note: Every time a file is updated, it must be reviewed by administrative staff before it is released. This may take 10 - 14 days.

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  4. I am in the database. How do I update my record?

    5. You should go to the Update Listing section. You'll need to login with yourCode and Password, or request a Password if you don't have one.

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  5. I lost my password, can I get a new one?

    6. Yes, go to the Update Listing section and follow the instructions.

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  6. I registered, but I don't see my listing. Where is it?

    7. All listings are reviewed by staff before they are released. Ideally this takes between 10 and 14 days, however, with increased volume, there may be delays.

    Specific Registration Issues:

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  7. I don't have digital images/sound files/movie files etc. What can I do?

    8. Providing media files is the responsibility of the artists. Ask your peers for assistance, or consider a membership in related organizations to develop the skills required to produce these files.

    If you have images on printed media such as photographs, you can send them in to be scanned but note that the quality may not be as good as desired.

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  8. I get errors or nothing happens when I try to upload media files. What's happening?

    9. The combined size of your media files can be quite large. Depending on your connection speed, network traffic, and the number of users on the site the upload may be slow. If the process "Times out" try again earlier or later in the day. North American networks are often quite busy in the late afternoon and early evening.

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  9. I get weird error messages about a database file. What should I do?

    10. You can use the "Bugs" page to report errors like these. Copy the error and paste it into the message box. Your help is appreciated. If you provide your email address, someone will get back to you to get your registration back on track.